HOW TO RETURN MY ITEMS?

1. Fill out the form below

2. Print the email received after validating the form

3. Attach the printed form to your parcel

4. Drop off your parcel at the post office and send it to the following address:
BTZ Sport, 200 chemin du Rieucoulon, 34430 SAINT-JEAN-DE-VEDAS.

5. Keep proof of deposit and tracking number

Please note that in accordance with our General Terms and Conditions of Sale, return costs are the responsibility of the customer. Parcels sent to relay points will not be processed.

For any questions, contact customer service by email: contact@sbd.fr

DEADLINES

You have fourteen (14) days from receipt of the order to inform us of your wish to return an item, by email to contact@sbd.fr or via the form below. You then have an additional fourteen (14) days to return the parcel to us.

Reimbursement will be made no later than fourteen (14) days after receipt of the returned parcel or after submission of proof of shipment, whichever date is earlier. It is always made using the same payment method as that used during the order.

In the event of an exchange, the costs of returning the new product to the customer are free and covered by SBD France.

CONDITION OF ITEMS

Items must be returned in perfect condition: new, unworn, unwashed and tagged, in their original packaging. SBD France reserves the right not to exchange or refund items returned incomplete, damaged, deteriorated, soiled or used during training, as these items cannot be resold.

Socks. In accordance with article L221-28 of the Consumer Code, products unsealed after delivery and which cannot be returned for hygiene reasons cannot be subject to a right of withdrawal. Socks fall into this category once their packaging has been opened.

DEFECTIVE PRODUCT OR PREPARATION ERROR

Regardless of the right of withdrawal, SBD products benefit from a commercial warranty of one (1) year from the date of purchase against manufacturing defects.

This commercial warranty is in addition to legal warranties and does not replace them: all products also benefit from the legal warranty of conformity for two (2) years and the legal warranty against hidden defects, which the customer can invoke independently of the commercial warranty.

In the event of a defective, non-compliant item or an error in the items shipped, SBD France will cover all shipping costs. Contact customer service at contact@sbd.fr by attaching your order number and a photograph of the product concerned.

The full conditions are set out in our General Terms and Conditions of Sale.