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Clause n°1
These general terms and conditions of sale apply to any purchase made by the customer on the Sbd.fr website owned by SAS BTZ Sport, registered with the CCI in France under number 920 231 628 and whose registered office is at 200 chemin du Rieucoulon 34430 SAINT-JEAN-DE-VEDAS.
Clause n°2
SBD France reserves the right to modify the general terms and conditions of sale at any time. The conditions applicable to an order are those in force and accepted by the customer on the day the order is placed. No subsequent modification can be invoked against the customer for an already validated order.
Clause n°3
Before placing any order, the customer acknowledges having read, understood, and accepted the General Terms and Conditions of Sale.
Clause n°4
Any order placed on the site necessarily implies the customer's unreserved and unconditional acceptance of these General Terms and Conditions of Sale.
Clause n°5
When purchasing, the customer must be at least 18 years old or, if a minor, be able to provide proof of consent from their legal representatives. SBD France reserves the right to ask the customer to confirm, by any appropriate means, their identity, eligibility, and the information provided during the purchase.
Clause n°6
SBD France commits to transparency regarding the composition of its products and the mandatory information that the customer must receive under applicable law. Unless expressly stated otherwise, all products sold are new and comply with current European legislation and applicable standards in France.
Clause n°7
The customer is expressly informed that SBD France is not the producer of the products, within the meaning of Law n°98-389 of May 19, 1998, relating to liability for defective products. Consequently, in the event of damage caused to a person or property due to a product defect, only the liability of the producer of the product can be engaged by the customer, based on the information appearing on the product packaging.
Clause n°8
Ordered products remain the property of SBD France until full payment for their sale is received.
Legal Guarantees
All products sold by SBD France benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, allowing the customer to return defective or non-compliant delivered products.
Legal Guarantee of Conformity.
The customer has a period of two (2) years from the delivery of the product to act. They can choose between repairing and replacing the product, subject to the cost conditions provided by law. They are exempt from providing proof of the existence of the lack of conformity during the twenty-four (24) months following the delivery of the product. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
Hidden Defects Guarantee.
The customer may decide to implement the guarantee against hidden defects of the sold item. In this case, they can choose between rescinding the sale and a reduction in price.
To claim one of these guarantees, the customer contacts customer service at contact@sbd.fr, attaching their order number and, if applicable, a photograph of the observed defect. Return shipping costs are covered by SBD France within the framework of implementing a legal guarantee.
SBD Commercial Guarantee
Independent of the legal guarantees presented above, SBD products benefit from a commercial guarantee of one (1) year from the date of purchase, covering manufacturing defects.
This commercial guarantee is in addition to the legal guarantees and does not replace them. The customer always retains the benefit of the legal guarantee of conformity for two (2) years and the legal guarantee against hidden defects, which they can invoke independently of the commercial guarantee and without any condition related thereto.
The commercial guarantee does not cover normal wear and tear, damage resulting from improper use of the product, lack of maintenance, or modifications made by the customer. To implement it, the customer contacts after-sales service at contact@sbd.fr, attaching the order reference and a photograph of the observed defect.
Prices and Additional Costs
Prices are indicated in euros, all taxes included, and take into account the French VAT applicable on the day of the order, as well as any discounts.
Deliveries to overseas territories are not subject to French VAT. The applicable tax regime and any import duties and taxes fall under local regulations and remain the responsibility of the customer.
The prices indicated on the site are guaranteed on the day of the order within the limits of available stock, and except for obvious typographical error or omission. SBD France reserves the right to modify its prices at any time. The indicated prices do not include shipping costs, which are calculated and invoiced or offered at the time of order validation and depending on the country of delivery.
Shipping and Delivery Terms
SBD France delivers to France and all overseas territories.
Delivery is free for purchases of €130 or more (in mainland France excluding Corsica only) to a relay point.
SBD France ships orders within 2 working days from Monday to Friday, excluding public holidays, festive periods, and new collections, where delays may be longer, up to 4 working days.
Delivery will be made by:
— Colissimo to a Pick-up Point: Your package will be delivered in 2 to 3 working days from Monday to Friday, excluding public holidays.
— DHL Express: Your package will be delivered to your home the day after shipment of the order, from Monday to Friday, excluding public holidays.
Overseas territories should expect receipt within 5 to 10 working days via Colissimo. Overseas territories may be subject to customs fees. By ordering from SBD France, the customer acknowledges and accepts responsibility for these taxes.
Delivery of orders may sometimes exceed the communicated deadlines due to unforeseen events related to political, social, health circumstances, or logistical problems.
Damage and Delivery Anomalies
In the event of damage or partial loss observed upon delivery, the customer has a period of three (3) days from receipt to make a claim, in accordance with Article L133-3 of the Commercial Code. The claim should be sent to contact@sbd.fr, accompanied by photographs of the package and the products concerned, so that recourse can be initiated with the carrier.
The customer is invited to report the anomaly upon receipt if possible, to facilitate the processing of the file. This report does not condition the exercise of legal guarantees or the right of withdrawal.
Certain anomalies may fall under the customs services. In this case, a customs notification is visible on the package.
The delivery information that the customer provides to SBD France when placing an order must be complete, accurate, and up-to-date. A tracking number will be sent by email to the customer as soon as their order has been processed. If an error is made in the delivery information, SBD France cannot be held responsible in case of undelivered package, delay, or return to sender. The customer is invited to contact the carrier to correct the shipping address and ensure delivery. If the package is returned to SBD France, the order can be re-shipped after correction of the address (shipping costs at the customer's expense) or refunded (shipping costs not included).
Delay and Non-delivery
You will find your tracking number in the shipping confirmation email. You can check the transit status via the carrier's website.
If there is a delay or you are absent during delivery, we invite you to contact the carrier.
You can also inform SBD France at the following email address: contact@sbd.fr
However, if a package is lost by the carrier and not found after the investigation period, SBD France will send a new package to the customer at its own expense. If the product(s) are no longer available, SBD France will offer a refund to the customer (shipping costs included).
Return and Exchange Policy
Before validating any order, the customer is invited to check its content: quantity, product references (models, colors, and sizes), delivery address, and payment method.
A product can be returned under two distinct titles:
A commercial exchange can also be offered for personal convenience, especially in case of an error in size or model, provided that the request is sent to contact@sbd.fr within fourteen (14) days of receiving the package. This exchange option is distinct from the customer's legal rights and does not restrict them.
Customer service is open Monday to Friday from 8 am to 5 pm. A response will be sent to you within 72 hours, excluding public holidays. You can contact them at the following email address: contact@sbd.fr
SBD France guarantees re-shipment and refund of items only if all items are returned in their original condition. Items must not be damaged, stained, washed, deformed, worn, free of makeup traces, and all tags must be intact. Equipment must not have been used during training. The customer's liability may be engaged in the event of depreciation resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the products.
In accordance with Article L221-28 of the Consumer Code, products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection cannot be subject to withdrawal. Socks fall into this category as soon as their packaging has been opened.
Items must be returned in their original packaging to the following address (shipping costs at the customer's expense): BTZ Sport, 200 chemin du Rieucoulon, 34430 SAINT-JEAN-DE-VEDAS.
After receipt and verification of the items, SBD France will proceed with the exchange or refund of the order. In cases where the items do not meet these criteria, SBD France reserves the right not to proceed with the refund, as these items cannot be resold.
All exchanges and refunds will be processed within 7 working days from the moment SBD France acknowledges receipt of the customer's returned package. The refund will always be made using the same payment method as used during the order.
All SBD Apparel products undergo a rigorous quality control process. In case of a defective or non-compliant item, SBD France undertakes to refund or exchange the item and will cover the shipping costs. The customer must contact after-sales service: contact@sbd.fr, attaching the order reference and a photo of the defect.
If you have received the wrong item, SBD France invites you to contact after-sales service: contact@sbd.fr, attaching your order number and a photo of the item received in error. A return or exchange will be possible. SBD France will cover all shipping costs.
If a return is made on an order paid with a gift card, the amount of the item will then be re-credited to the gift card in question. No discount or gift card can be subject to a bank refund.
Right of Withdrawal
In accordance with Article L221-18 of the Consumer Code, the customer has a period of fourteen (14) days to exercise their right of withdrawal, without having to give reasons for their decision or incur any penalties.
This period runs from the day the customer, or a third party designated by them other than the carrier, takes physical possession of the product. When an order covers several products delivered separately, the period runs from the receipt of the last product.
Method of Exercise.
The customer notifies their decision to SBD France by an unambiguous statement, to the address contact@sbd.fr. The return and exchange form available on the site can be used, without its use being mandatory.
Return of Products.
The customer returns the products within fourteen (14) days following the notification of their decision, to the following address: BTZ Sport, 200 chemin du Rieucoulon, 34430 SAINT-JEAN-DE-VEDAS. The direct costs of return remain the responsibility of the customer.
Refund.
SBD France refunds all sums paid, including standard delivery costs, at the latest fourteen (14) days from the recovery of the products or the provision by the customer of proof of their dispatch, the date retained being the first of these facts. The refund is made using the same payment method as used during the order, unless the customer expressly agrees to another method.
Exceptions.
The right of withdrawal does not apply to products unsealed after delivery that cannot be returned for reasons of hygiene.
Payment Method
To pay for their order, the customer has the following payment methods: bank card via Shopify Payments, PayPal, and Klarna allowing payment in several installments.
Shopify Payments is operated by Shopify International Limited. The customer guarantees to SBD France that they have all the necessary authorizations to use the chosen payment method. All payment-related information provided on the site is transmitted to Shopify Payments, PayPal or Klarna and is not processed or stored directly on the site.
Payment in installments via Klarna.
Payment in installments is offered by Klarna Bank AB. The payment contract is concluded directly between the customer and Klarna, which alone assumes its management. The number of installments, their amount, their schedule, any applicable fees and the consequences of a payment default are communicated to the customer by Klarna before the validation of their choice, and governed by Klarna's general conditions which the customer accepts at this occasion.
The granting of payment in installments is subject to the acceptance of Klarna, which may refuse a request without having to justify it to SBD France. A refusal does not prevent the customer from finalizing their order by another payment method.
SBD France does not intervene in the relationship between the customer and Klarna and cannot be held responsible for decisions made by this organization or the progress of installments. The sales contract concluded with SBD France remains governed by these general conditions, particularly regarding the right of withdrawal, legal guarantees, and the return policy. In the event of withdrawal or refund, SBD France processes the refund to Klarna, which passes the operation on to the customer's payment schedule.
SBD France reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid a previous order in full or in part or with whom a payment dispute is in progress.
Gift Card
The SBD France gift card is a dematerialized voucher sent by email to the designated recipient during the order. The amount is chosen by the buyer from the proposed values, starting from a minimum of €50. The recipient receives it by email a few moments after purchase, and the buyer receives a copy of the proof of purchase.
The gift card can be used across the entire SBD France catalog. If the order total is greater than the card's value, the difference must be paid by the customer using the available payment methods. If the order total is less than the card's value, the remaining balance remains available for future use, within the validity period.
Validity.
The gift card is valid for one (1) year from its purchase date. The expiration date is indicated on the gift card sent to the recipient. After this period, any unused balance is lost and cannot be extended, refunded, or reissued.
The gift card cannot be reloaded, resold, or exchanged for its cash value, even after partial use. It can be combined with current promotional codes, as the gift card is a means of payment and not a price reduction.
Withdrawal.
The buyer has a period of fourteen (14) days from the purchase to exercise their right of withdrawal, provided that the card has not been used, even partially. The request should be addressed to contact@sbd.fr.
Loss and theft.
As the gift card is a bearer instrument, SBD France cannot replace it in case of loss, theft, or fraudulent use by a third party. You will need to contact your bank and insurance company. In the event a gift card does not work, please contact customer service at contact@sbd.fr.
Promotional Codes and Influencer Partnerships
Promotional codes may be offered by SBD France as part of commercial operations or partnerships with influencers, ambassadors, or partners.
Unless otherwise explicitly stated, these codes:
The list of products eligible for a promotional code may be modified at any time during the offer's validity period. SBD France reserves the right to suspend, deactivate, or refuse a promotional code in the event of a technical error, abusive or fraudulent use, or non-compliance with these general terms and conditions of sale. Discounts granted via these codes comply with the regulations in force applicable to price reduction advertisements.
Applicable law and dispute resolution
These General Terms and Conditions, as well as the relationship between the customer and SBD France, are governed by French law.
In the event of a dispute, the parties will prioritize seeking an amicable solution. The customer is invited to address their complaint to customer service at contact@sbd.fr.
Failing an amicable agreement, the dispute may be brought before the competent courts. The consumer may choose to refer the matter to the court of their place of residence at the time of the contract's conclusion or the occurrence of the damaging event, or to one of the territorially competent courts under the Code of Civil Procedure.
